Shipping Policy

At KieranCapture, we are committed to delivering your cameras, lenses, and accessories efficiently and securely. This Shipping Policy provides details about our shipping methods, processing times, and rates to help make your shopping experience as smooth as possible.

1. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an order confirmation email, followed by a shipping confirmation email with tracking details once your order is dispatched.

2. Shipping Methods and Rates

We offer multiple shipping options to cater to your needs:

Standard Shipping: Delivered within 5-7 business days.
Expedited Shipping: Delivered within 2-4 business days.
Overnight Shipping: Delivered within 1 business day (available for select locations).
Shipping costs are calculated at checkout based on your selected shipping method, destination, and the weight and dimensions of your order.

3. Domestic and International Shipping

International Shipping: Available to select countries. International customers may be responsible for customs duties, taxes, and fees upon arrival, which are not included in the shipping cost. Delivery times vary based on the destination country.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier’s website until it reaches you.

5. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather, customs processing, or carrier issues. In case of a significant delay, please contact us for assistance, and we will work to resolve the issue.

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

Lost Packages: Contact us if your tracking information indicates your package was delivered but you did not receive it. We will assist you in tracking the package with the carrier.
Damaged Packages: If you receive a damaged package, please take photos of the damage and contact us immediately. We will guide you on the next steps, which may include a replacement or a refund.